Data were collected from five-star hotel employees in Egypt. From a total number of
117 five-star hotels (Egyptian Hotel Association, 2009); a random sample of 36 five-star
hotels was selected, representing 30.7% of the population. Five questionnaires were
distributed among frontline employees in each hotel accounting for a total number of 180
distributed questionnaires. The final questionnaire form was distributed in August, 2010.
Hotel employees were asked to return completed questionnaires to the front desk. Out of
the 180 distributed questionnaires 118 questionnaires were collected, from which only 106
were valid counting for 59% of the total sample which represents a satisfying response rate.