Highly skilled in greeting guests, escorting them to tables, and providing them with menu and daily specials
• Demonstrated ability to anticipate and address guests’ service needs and thank guests with genuine pleasure
• Substantial knowledge of the menus of bars, restaurant, and room service
• In-depth knowledge of answering telephones in a suitable manner
• Hands-on experience in assigning work tasks and organize activities of dining room workers to make sure timely and polite service to patrons
• Proven record of inspecting dining room serving stations for tidiness and sanitation
• Able to ensure that special requests are lodged and passed to restaurant staff
• Proven ability to adjusts complaints of patrons and guests
• Thorough understanding to make sure that all menu folders and inserts are spotless and current
• Comprehensive knowledge to make sure that all guest supplies are filled
• Knowledge to maintain inventory of menus and inserts
• Proven ability to obtain reservations as required ensuring correctness
• Communication: Able to speak with others using clear and professional language
• Bilingual: English and Portuguese
• Computer: MS Word and MS Excel