Dear Jittraporn (Fon),
According to e-mail below ;
1. How many pieces of substrate are NG ?
A.) About Substrate were wet, Our Management judged its NG 2 pallets (1,092 Pcs)
2. Does CTC would like to request to send the replacement or request to deduct the amount from invoice?
A.) Our management request us return its to NGK and request NGK send the new substrate to replacement.
3. Please tell us the reason why CTC do not claim to the Insurance company?
A.) CTC will contact to Mitsui insurance for claim those materials.
However, please tell me how do we send the NG substrate to NGK?