Managers renovate malls to keep up with newer shopping centres and retail formats that erode traffic.
This paper investigates shoppers' psychological processes that trigger changes in spending behaviour in
the renovated mall. Renovation has a direct impact on the perception of the mall atmosphere and an
indirect one on shoppers' hedonic and utilitarian values, satisfaction, and spending. Renovation affects
shoppers' spending through the perception of utilitarian shopping benefits.
This study is the first of its kind to explore the effects of mall renovation on shoppers' spending. It
focuses on the effect of renovations on shoppers' holistic perception of the mall atmosphere. The
hedonic benefit contributes more to shoppers' satisfaction than does the utilitarian value. However, the
utilitarian value affects shoppers' spending while the hedonic value does not.