Unruly and disruptive passenger events are a real challenge and continuing concern for airlines
worldwide. This 1st Edition of the Guidance on Unruly Passenger Prevention and Management has
been developed for the purpose of supporting IATA Member airlines to prevent, identify, defuse and
manage unruly passenger behavior.
This Guidance also provides analysis including a compilation of significant risk factors and
recommendations. This compilation includes a comprehensive set of appendices to assist in the
prevention and management of such events.
This publication is designed to help safety officers, training instructors and airline security
managers:
Evaluate Safety and/or Security Risks
Develop a Zero Tolerance Unruly Passenger policy
Develop Unruly Passenger Prevention and Management procedures
Re-evaluate and possibly amend current operator SOPs (if applicable)
Develop strategies to prevent unruly passenger incidents and the resulting impacts