Hi Achira,
Thank you for your response. This is Sylwyn from iTunes Store Support.
I’m pleased to let you know that our Account Security team in Thailand offers support in Thai, so they should be able to help you reenable your iTunes Store account.
For privacy reasons Achira, we’ll first need you to contact our Account Security team to verify your identity as the account owner before you could you reenable your account. This requires ID verification which cannot be done via chat or email
Due to security reasons, it must be done by an Account Security Advisor over the phone. An Account Security Advisor will contact us, if the customer's ID is successfully verified, for further assistance if necessary.
You may speak to an Account Security Advisor by calling our AppleCare technical support team. I have included the appropriate phone number below:
Thailand
001800 4412904
When you call, please ask to speak to the Account Security team. Let the Account Security Advisor know that you contacted iTunes Store Support by email, and provide them your Case ID: 646972967
If you wish, you may ask a friend or a relative to help you reach our Account Security team.
I hope this information has been helpful and you are able to find a resolution with Account Security, please let me know how the call goes, either way. I know I will be leaving you in great hands, Achira! Enjoy your day.
Hi Achira,
Thank you for your response. This is Sylwyn from iTunes Store Support.
I’m pleased to let you know that our Account Security team in Thailand offers support in Thai, so they should be able to help you reenable your iTunes Store account.
For privacy reasons Achira, we’ll first need you to contact our Account Security team to verify your identity as the account owner before you could you reenable your account. This requires ID verification which cannot be done via chat or email
Due to security reasons, it must be done by an Account Security Advisor over the phone. An Account Security Advisor will contact us, if the customer's ID is successfully verified, for further assistance if necessary.
You may speak to an Account Security Advisor by calling our AppleCare technical support team. I have included the appropriate phone number below:
Thailand
001800 4412904
When you call, please ask to speak to the Account Security team. Let the Account Security Advisor know that you contacted iTunes Store Support by email, and provide them your Case ID: 646972967
If you wish, you may ask a friend or a relative to help you reach our Account Security team.
I hope this information has been helpful and you are able to find a resolution with Account Security, please let me know how the call goes, either way. I know I will be leaving you in great hands, Achira! Enjoy your day.
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