Beverages
Complete it with a drink
A great McDonald’s meal isn’t complete without one of our hot or cold beverages.
This chapter provides you with all the information you need to prepare safe, highquality,
and delicious soft drinks, iced tea, orange juice, coffee, hot tea, and hot
chocolate. Instructions for our prepackaged orange juice and milk are included here,
too. You’ll find important requirements and procedures for our refill program,
Self-Serve Beverage Bar, and water filtration system.
This information will help ensure that every beverage you serve meets your
customers’ quality expectations. And when you serve these beverages quickly,
courteously, accurately, and in a clean environment, you help achieve total customer
satisfaction—the #1 priority at McDonald’s.
Page Topic
4
What’s new
6
Beverage area layouts
7
Self-Serve Beverage Bar and Drive-thru beverage area
layouts
8
Equipment
9
Equipment settings
13
Do you know?
13
Overview of the beverages area
14 Service team
16 Beverages
16 Quality characteristics
17
Beverage preparations
17 Ice for cold drinks
18 Cold-drink cups
19
Soft drinks
20 Managing product levels
20 Dispensing soft drinks
22 Capping soft drinks
22
Iced tea
23 Times, temperatures, and settings
23 Managing product levels
23 Preparing iced tea
27 Preparing lemon wedges
28 Dispensing brewed iced tea
29 Nestea Premium iced tea
c
continued