Feedback from the research is Automatic queue card should be used For convenience, the quick service. There should be a label/symbol/public relations told a clear service point, to make the contact is channel and not waste time on the service. There should be an announcement or information about the procedure and period of service, in order to understand the steps that clearly works. There should be more facilities like water, coffee machine. And seating area district, To make the ride queue comfortably. and the authorities in providing enough to work, so does staff have to rush to work, too.