Representative: Hello, how can I help you?
Customer: Excuse me. I’m having a problem about my phone.
Representative: What’s happened?
Customer: My phone can’t changer my phone and body very hot.
Representative: OK. Let me check.
Yes, your phone is nor charger and body very hot.
I Thanks, you should change new phone do you want?
Customer: What day should I come pick it up?
Representative: You can pick it up next week. Because we have to many queues. Are you Okay.
Customer: No, I don’t want to change new phone, but I want to refunds.
Representative: Why?
Customer: I don’t believe anymore.
I tried first time this brand, but it was disappointing. I don’t want to use this phone.
Representative: OK. Claim down please I will send in a report to my presentative also, I will be explained about you’re feeling and then I will send for your email.
Customer: Okay thank you.
I will wait for your email.
Representative: Sure, thanks. Have a nice day.