these two factors will be referred to as “IT experiences”. Based on IT experiences
employees tend to form a general attitude towards an IT system. Based on this general
attitude the employees will have an intention to use the IT-system, which finally results
in actual system use (Davis, 1989). When researching the ease of use, a distinction is
often made between ease of use of the application/technology itself and support provided
by the organization for users. Also, when researching the usability, a distinction is often
made between the usability of the application/technology itself and the overall quality of
the output/service delivered by the application/technology (Davis, 1993).