Opera 3 CRM integrates with Outlook, Excel, Word and POS maintaining individual contact details, adding new contacts to Outlook automatically (Now cannot because not yet do it), and continuously updating your contact history with every letter, mailshot and appointment. It seamlessly integrates with Service & Helpdesk Management. Service Management enables management of contract and equipment, project processing, service and repair, and billing. Helpdesk Management provides engineer and resource scheduling facilities, full Helpdesk processing with an intuitive Knowledge Base to help you answer customer calls efficiently.
CRM also integrates with Supply Chain Management and Financials, eliminating re-keying and ensuring account and billing information is always accurate and easily accessed.