all stakeholders. The subject which is asserted by Dheeraj Mehrotra (March ,2010) in his paper about applying Total quality Management in academics. Where he explains four pillars of Total Quality Management.
He argues in principle number 1 “Synergistic relationships” how essential is the focus on suppliers and customers- which are relevant to stakeholders in Jane Schereurs paper- as well as the teamwork and collaboration.
Schereurs maintains the strategy of continuous learning , innovation and improvement to achieve excellence. This correlate with principle number 2 by Dheeraj Mehrotra (March ,2010) which is “Continuous improvement and self-evaluation”; where continual improvement of personnel abilities is highlighted as well as the win-win approach in Total quality Management .
Believing in Deming rule by Dheeraj Mehrotra (March ,2010) that “no human being should ever evaluate another human being” and that we should have a self-evaluation as part of improvement process; Jane Schereurs reveals the EFQM model as a tool of quality assessment which enable the organisation to identify its strengths and weaknesses , benchmark with other organisations , and identify areas for improvement.
As the fourth principle of Total quality management in academic by Dheeraj Mehrotra (March ,2010) is Leadership, and