Need information or assistance in the terminal? Our roaming Passenger Ambassadors are here to help, wherever you are.
Whether you're looking for flight information, directions or any kind of help with your journey, our team will get you quickly on your way.
Our Ambassadors are airport experts, and they're equipped with the latest mobile technology to help them answer your questions fast.
And if you need help in a different language they can arrange that too.
You'll find Passenger Ambassadors around the airport, in arrivals and departures – look out for their purple uniforms.
If you're travelling through Terminal 5 you'll also find help screens, maps and leaflets in the Information Zone at Ground Level, near UK Arrivals.