78.2.4 Changes to requirements for products and services
Have we
(a) ensured that documented information is amended and that relevant
personnel are made aware of the changed requirements when
requirements for products and services are changed
8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES
8.3.1 General
Have we have a design and development process for products and services
that is appropriate
8.3.2 Design and Development planning
In determining the stages and controls for design and development, have
we considered:
(a) the nature, duration and complexity of the activities
(b) stages including review
(c) verification and validation
(d) responsibilities and authorities
(e) internal and external resources
(f) involvement of customer and user groups
(g) the subsequent production process
(h) documented information required
8.3.3 Design and development Inputs
Have we considered:
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(a) functional and performance requirements
(b) similar designs
(c) statutory and regulatory requirements
(d) standards or codes of practice
(e) potential consequences of failure due to the nature of the products and
services
Have we ensured inputs are adequate, complete, and unambiguous and
all conflicts are resolved
Have we retained documented information on design and development
Inputs
8.3.4 Design and development controls
Do our controls ensure
(a) the results to be achieved are defined
(b) reviews are conducted to ensure designs will meet requirements
(c) verification is conducted to ensure that design outputs will meet the
defined inputs
(d) validation ensures products and services are capable of meeting the
specified requirements or intended use
(e) actions are taken on problems
(f) Documented information of these activities is retained.
8.3.5 Design and development outputs
Have we ensured that outputs:
(a) meet the input requirements
(b) are adequate for production
(c) reference monitoring and measuring requirements, and acceptance
criteria, as applicable
(d) specify the characteristics of the products and services that are essential
for their intended purpose and their safe and proper use
Has documented information of outputs been retained
8.3.6 Design and development changes
Do we ensure there is no adverse impact on conformity when changes are
made during design and development
Do we keep documented information on
(a) design and development changes
(b) results of reviews
(c) authorization of changes
(d) Actions taken to prevent adverse impacts
8.4 CONTROL OF EXTERNALLY PROVIDED PRODUCTS AND SERVICES
8.4.1 General
Do we ensure that externally provided processes, products, and services
conform to specified requirements and do we apply appropriate controls
when:
(a) products and services are provided by external providers for
incorporation into our products and services
(b) products and services are provided directly to the customer(s) by
external providers on our behalf
(c) a process or part of a process is provided by an external provider
Have we established and applied a criteria for the
(a) evaluation
(b) selection
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(c) monitoring
(d) re-evaluation of external providers
Do we retain appropriate documented information
8.4.2 Type and extent of control
Do we
(a) ensure externally provided processes are controlled within our QMS
(b) define controls over the process and the output
(c) consider impacts to meet statutory and client requirements
(d) determine verification requirements
8.4.3 Information for external providers
Have we communicated to external providers our requirements related to:
(a) the processes, products or services to be provided
(b) approval or release of products and services, methods, processes or
equipment
(c) competence of personnel, including necessary qualifications
(d) their interactions with us
(e) control and monitoring we require
(f) verification activities to be performed at their premises
8.5 PRODUCTION AND SERVICE PROVISION
8.5.1 Control of production and service provision
Is production undertaken under controlled conditions
This may include (as applicable)
(a) documented information about the products and services or activities to
be performed
(b) monitoring and measurement activities
(c) infrastructure and environment
(d) the availability and use of suitable monitoring and measuring resources
(e) competent persons
(f) actions to prevent errors
(g) release, delivery and post-delivery activities
8.5.2 Identification and traceability
Do we identify outputs where it is necessary to ensure conformity?
Do we identify the status of outputs?
Do we control the unique identification of outputs where traceability is
required?
Do we retain documented information necessary to maintain traceability?
8.5.3 Property belonging to customers or external providers
Do we exercise care with property belonging to the customer or external
providers?
Have we identified, verified, protected and safeguarded the customer’s or
external provider’s property?
When property of the customer or external