I live in Thailand and use this airport quite a lot as a leisure traveller. I try to choose early morning arrivals or departures, which seems to eliminate the queuing problems - I wouldn't consider a flight arriving/departing in the late morning or afternoon. Immigration officials are not very talkative even with Thai people, so it might be a little unfair to comment on their seeming unfriendliness, it's the way they are with everyone and is quite common with Thai officials everywhere, not just at the airport. Shops are outrageously expensive compared to Thai street prices but we counter that by buying snacks & water outside the airport. Seating can also be a problem at times. Also be aware that scams and rip-offs are not uncommon at the duty-free shops and have been known to get people in trouble - items you haven't bought, being put in a bag with legitimate purchases without your knowledge or as a gift, unintentionally wandering outside the limits of the shop with an item you haven't yet paid for, maybe to show others; both of these have been known to land travellers with the threat of prosecution and expensive fines (ie. bribes) to avoid jail. Thailand is a terribly inefficient, non-customer friendly place and this airport epitomises that on the whole.
I live in Thailand and use this airport quite a lot as a leisure traveller. I try to choose early morning arrivals or departures, which seems to eliminate the queuing problems - I wouldn't consider a flight arriving/departing in the late morning or afternoon. Immigration officials are not very talkative even with Thai people, so it might be a little unfair to comment on their seeming unfriendliness, it's the way they are with everyone and is quite common with Thai officials everywhere, not just at the airport. Shops are outrageously expensive compared to Thai street prices but we counter that by buying snacks & water outside the airport. Seating can also be a problem at times. Also be aware that scams and rip-offs are not uncommon at the duty-free shops and have been known to get people in trouble - items you haven't bought, being put in a bag with legitimate purchases without your knowledge or as a gift, unintentionally wandering outside the limits of the shop with an item you haven't yet paid for, maybe to show others; both of these have been known to land travellers with the threat of prosecution and expensive fines (ie. bribes) to avoid jail. Thailand is a terribly inefficient, non-customer friendly place and this airport epitomises that on the whole.
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