MSI provides the necessary staff with the needed knowledge and skills, organizational infrastructure, and
financial resources for establishing, implementation, maintenance, and improvement of the QMS.
In cases where it is deemed necessary and justified, MSI will hire competent external personnel and
organizations from relevant fields for realization of activities for which the organization does not have
adequate resources.
Managers are responsible for identifying the needs and conducting professional training of employees
who carry out activities that may have a significant impact on the quality of product and customer
satisfaction.
Each department manager /process owner is responsible for the suitable competency of his workers, on
the basis of education, training, and/or work experience, in accordance with the requirements of their
work.
The method of ensuring the necessary competencies for roles, responsibilities, and authorities for
implementation and control activities within the QMS was established in accordance with the
Competence, Training and Awareness procedure. Records of completed training and training
effectiveness are kept by the office manager.