7.3.2 Users attributes
Although all Key Informants reached an agreement on the importance of critical factor Users, they identify different
attributes under it: ‘Users attributes can be communication, open to learning, honest feedback, openness. (Key Informant 1,
MIS-Manager)
‘…training, minimal resistance to change, learning’ (Key Informant 2, SQA-Analyst)
‘availability and, learning and communication are main attributes’ (Key Informant 4, BI-Analyst)