Cluster 4— This group we'll call the "Starting Out With BMW" because they always look at the 3-series and never look at the much more expensive M5. They walk right into the showroom, choosing not to walk around the lot and tend to ignore the computer search terminals. While 50 percent get to the financing stage, only 32 percent ultimately finish the transaction. The dealership could draw the conclusion that these customers looking to buy their first BMWs know exactly what kind of car they want (the 3-series entry-level model) and are hoping to qualify for financing to be able to afford it. The dealership could possibly increase sales to this group by relaxing their financing standards or by reducing the 3-series prices