Practical exercises in listening and speaking, for situations and topics related to tourism and the hotel business on a) vocabulary, b) appropriateness and c) fluency (note that these three items are not directly related) in all instructional activities. A textbook is used to provide core material directed primarily at dealing with visitors. Roleplay, simulation and group interaction during class time are essential. Also, topics of local interest or market potential should be included in the course. The course aims to build confidence, however, rather than give information. Students are evaluated individually and group work through different activities included spoken and written exam.