positive and significant relationship bwtween customers prectipoins of service quality and their willingness to recommend the company or destinations to others
-deep engagement and focus is critical in fostering creative work
Current practices in functional management:
“We grow in care and introduce continuous changes, but there is one thing which does not change, and which we never plan to change: our service with heart,” (Riu Hotels and Resorts, 2006). Riu Hotel takes pride in their human resources because service is one of the most important aspects of their hotels. Currently, the Riu Hotels and Resorts are offering training programs, promotion for employee, language training, re-training and training managing teams.