Purpose – Recently, an increasing number of Internet users have begun to purchase various
products, both secondhand and new, from online auction websites. However, some Internet users are
still hesitant to purchase products from these websites. Moreover, the factors affecting male and
female users’ intention to shop on the websites may be different. Past studies have indicated that
uncertainty is a major determinant of online shopping behaviors and may have different effects on
men’s and women’s purchase intentions. Therefore, to explore the differences, this study seeks to
propose a research model based on uncertainty and agency theory.
Design/methodology/approach – This study included members of the Yahoo! and PChome online
portal sites in Taiwan as research subjects. A web survey was conducted, and data were collected from
a total of 313 bidders of online auctions. The casual model was validated using partial least squares
(PLS) techniques.
Findings – Gender moderated most of the relationships in the research model. The analysis results
showed that the factors influencingmen’s andwomen’s uncertainty are different. Inaddition, uncertainty
has stronger influence on men’s intention to purchase products from online auction websites.
Practical implications – This study contributes to a theoretical understanding of the factors that
promote men’s and women’s intention to purchase products from online auction websites. From a
practical perspective, insights provided by this study can help online auction service providers
understand buyers’ concerns and eliminate the sources of the uncertainty.
Purpose – Recently, an increasing number of Internet users have begun to purchase various
products, both secondhand and new, from online auction websites. However, some Internet users are
still hesitant to purchase products from these websites. Moreover, the factors affecting male and
female users’ intention to shop on the websites may be different. Past studies have indicated that
uncertainty is a major determinant of online shopping behaviors and may have different effects on
men’s and women’s purchase intentions. Therefore, to explore the differences, this study seeks to
propose a research model based on uncertainty and agency theory.
Design/methodology/approach – This study included members of the Yahoo! and PChome online
portal sites in Taiwan as research subjects. A web survey was conducted, and data were collected from
a total of 313 bidders of online auctions. The casual model was validated using partial least squares
(PLS) techniques.
Findings – Gender moderated most of the relationships in the research model. The analysis results
showed that the factors influencingmen’s andwomen’s uncertainty are different. Inaddition, uncertainty
has stronger influence on men’s intention to purchase products from online auction websites.
Practical implications – This study contributes to a theoretical understanding of the factors that
promote men’s and women’s intention to purchase products from online auction websites. From a
practical perspective, insights provided by this study can help online auction service providers
understand buyers’ concerns and eliminate the sources of the uncertainty.
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