Quality of care
The overall impression from the participants about received care was that their
needs had been attended to and that the staff handled them with professional
knowledge, empathy and a non-judgmental attitude. A sense of safety was
developed when staff visited the room just to assure that they were around if
needed. Practical advice and information on what to expect during the abortion
process was perceived as valuable support. Some women stated that they felt
involved in the caring process and that they themselves had been able to influence
the choice of pain relief. One woman told about unfair treatment when her
supporting friend was not allowed to stay with her at the hospital.