Caterpillar processes emergency orders in accordance with a class type of “Critical Life”,
“MEGA”, “DOWN”, ‘W’, or ’E’. Order classes are processed in this order priority.
A. Critical Life
1. When to Use
a) The Critical Life Situation escalation process should be used when a parts backorder
results in a situation where human life is potentially at stake. Critical Life Situation
orders are given the highest order priority in the Caterpillar system.
2. Order Eligibility
a) Only orders where human life is potentially at stake are eligible for the Critical Life
Situation escalation process. Examples include:
(1) Power generator that provides back-up power to a hospital.