Dear Duangjai san,
We received feedback from our warehouse that one of the bag grade R4919/ lot BD4512 dropped out of the container when the driver open the container door yesterday, which almost injure him.
They also discovered the bags in the container to be in a mess.
Please feedback to your forwarder to stuff the material properly before shipped.
Kindly forward the marine cargo policy so that I can claim back the amount for the torn bag.
Refer to attached for your reference.