Customers have been reported to infer the quality of
service from the tangible cues provided by banks (Al-Eisa
& Alhemoud, 2009; Jamal & Naser, 2002). Due to the
perceived importance of the tangible dimension of service
delivery, researchers have developed specific scales
to measure the construct. TANGSERV (Raajpoot, 2002)
and DINESCAPE (Ryu & Jang, 2008) were developed
to enhance the measurement of tangible dimension in