IMPORTANT NOTE:
You must include a return address on any package sent to our consumer warehouse. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed and Nike will not replace the contents of the package. Thank you for your cooperation.
The Nike claim number must be clearly printed on the outside of the package.
Each item returned must have a Nike claim number. For example, 2 pairs of shoes must have 2 claim numbers, and both claim numbers must be printed on the outside of the package. Any discrepancy will result in the entire contents returned to sender without inspection.
Items purchased in pairs (such as footwear) must be returned in pairs and is considered one item requiring one claim number.
Shipments received at the Nike Consumer Warehouse location without a valid claim number will be returned to the sender without inspection
Shipping is the consumer’s responsibility. Nike recommends using an insured, trackable shipping method.
Nike is not responsible for lost or stolen product that has been denied and returned. Denied claims that are returned to the RLC will be recycled without compensation.
Inspections and Product Voucher Redemption:
If your product is deemed to have a material or manufacturing flaw, you will receive a Product Voucher for the suggested retail value of that product.