We are writing on behalf of Credit Verification and Fraud Prevention Department.
This is to advise that the above mentioned reservation has been associated with high risk of being booked with a compromised card.
There is no submission of required documentation from the guest for verification by the deadline.
Please advise if the cancellation fees can be waived due to this fraudulent issue to: fraudprevention@agoda.com.
Kindly charge the guest directly should the guest wish to stay at your hotel.
We have refunded the victims card in full.
Please acknowledge and advise by return.
We greatly appreciate your understanding and kind cooperation for this matter.
Should you require further assistance, please feel free to contact us.