Dear customer, this is Customer Support Team from Konvy.com. Thank you for shopping at Konvy.com. We really appreciate your feedback. If you have any concerns or issues regarding your orders, please contact us immediately so that we can resolve it for you quickly. Based on our return policy, if for any reason you are not completely satisfied with your purchase, you may return the product to us within 14 days and we will be happy to give you an exchange or full refund. For exchange or refund, please contact us at 02-330-9730 or email us at support@konvy.com. Thank you very much.