Conversation 1 Woman: Customer service department. Can l help you? oh, hello. Err, i've got a problem with my phone. It's a Kx 67oo. Dave: Woman: I'm sorry, sir. What seems to be the matter? Well, I'm not too sure. I think there's something wrong with the power the battery, Dave: maybe Woman: oh, right. Your phone hasn't got wet, has it? I'm sorry? Dave: Woman: You haven't spilled water or coffee or something over it by mistake, have you? No, Why? Dave: Woman: No, it's just that the 6700 series power unit is very sensitive to water, Accidents happen. Oh, right. Dave: Woman: You haven't dropped it, have you? No, I haven't. Look, I'm sorry. I'm in a hurry because rm calling from work. I just Dave: want to know where I can take it to get it repaired. Woman: Yes, sir. I your point. If you just go to the Services menu on your phone, take then Help, the nearest repair shop to you will come up on your screen. Yeah, but I can't do that because the phone doesn't work. Dave: Woman: oh yes, of course. sorry, sure what to suggest. We don't have the m I'm not addresses of the repair shops on file here. Right. Um, listen, could l speak to the manager, please? Dave: Woman: Yes, sir, can I tell him what it's about? Yeah, it's about my phone that doesn't work, I'd like a refund i want my money Dave: back. woman: Right. Can you just hold the line while l try to put you through?