. This paper analyses non-verbal kinesthetic cues of users engaged in a verbal protocol-based testing situation.
To understand the extent of the influence of cultural background on the nature of non-verbal communications, such as gestures of the head
and hands, and to find out if there is an increase of gestures in the vicinity of usability problems, gestures in videos of usability ThinkAloud
sessions were analysed using a content analysis software tool. The experiment revealed that there is a rich non-verbal component
of communication in the form of gesture-clusters and body movements that happen in an interactive cross-cultural situation. While
some gesture types are culture specific, cultural background itself seems not to influence the rate or pattern of the gestures’ occurrence.