Next generation enterprise applications
Enterprise solutions / suites:
Replacing stand-alone enterprise, CRM, SCM systems
Make these applications more flexible, Web-enabled, integrated with other systems
Open-source and on-demand applications
SaaS, Salesforce.com
Service platform: Integrates multiple applications to deliver a seamless experience for all parties
Order-to-cash process
Portals:
Increasingly, new services delivered through portals