The New Compensation Plan The Hotel Pariss competitive strategy is "To usesuperior guest service to differentiate the Hotel Paris propeties, and to thereby inarasethelngth of stay and reurn rateof guests and thus boost revenues and profitability. HR manager Lisa Cruz must now formulate fundional policies and adivities that support this competitive strategy by elidting the required employee behaviors and competendes
Like several other HR systems at the Hotel Paris, the compensation program was unplanned and unsophisticated The company has a narrow target range for what it will pay employees in each job category [front-desk clerk, security guard, and so forth Each hotel manager decides where to start a new employee within that narrow pay range. The company has given little thought to tying general pay lewdsor individual employees pay to the company's strategic goals