We’ve all seen it. The phone-book like reports full of KPIs. Or the noticeboard 10 metres long, with charts for every aspect of performance. But using KPIs to effectively manage and improve your business is about quality, not quantity.
As a Supply Chain Manager, have you ever asked yourself any of these questions?
• So which KPI's should I use?
• What is everyone else using as their KPIs?
• Which ones are the most valuable?
• Are there are some that are more valuable than others?
• Do I have the right number of KPI's?
• Am I measuring the right things?
• Are my definitions correct?
• Are there any industry standards?
• Where do I go for help and advice in this area?