Hi Net,
It is the problem to generate by the shipper didn’t provide a correct dimensions for enquiry, the enquiry mentioned the size were 7’ft x 6.5’ft x 12”in and the net weight only 50kg. (please see attached)
But finally, the correct packed wooden box dimensions are 242 x 232 x 24 cm. and the net weight of the mattress are 90+ kg. Why they still had complain on it?
Because of this in-correct information, we need to hire one extra truck to pick-up cargo from the ocean terminal to our warehouse to unpack the cargo, for normal cost will be USD100.00 per truck for minimum charge. But now we only offer you USD65.00, it already a special discount price already.
And further update to you, now the net weight of the cargo was 90+ kg instead of 50 kg, and according to the trucking company advise, it need to move by 4 labors (original quoted rate USD130 to your is by 2 labors). Now it need to revise to USD260.00. Please also discuss it with shipper for it.
To be honors, this irregular size cargo, we must have a very accurate size and dimensions to check with our subcontractor for the service and rate. Otherwise, we are facing a lot of problem to handle this kind of shpt., hope you and your client can be understand.