The Library chosen as the research setting serves as the main library in a municipal
library system, which also includes five branch libraries. This library was selected because the
facility, constructed in 1965, is in need of remodeling, the library system has experienced
substantial budget cuts that have resulted in reduced hours, and staff observations indicate that
users are not able to locate different areas of the Library easily using the existing signage. These
three factors combine to result in a challenging wayfinding environment where users have
decreasing amounts of time to search for information, the library has decreasing funding to
devote to improving the signage and other wayfinding tools, and staff are more stretched and
have less time to assist users navigate the facility.