Summary
The aim of the research was to show how satisfied the customers in Restaurant Sagarmatha
are, and if the Restaurant provides quality service or not. The research was carried on as a
questionnaire survey enhanced by a structured interview and observation performed by the
author. The data collection methods and the implementation plan remained the same from the
very beginning to the end of the process. The Collection of data was fluent and fairly easy to
collect during the work placement of the author and good connections with the respondent.