Hi apishop2013,
The seller has responded to you and offered another solution to solve this issue.
Seller's message:
"my dear friend, hi ,thanks for your time, so sad for the disput from you, it really hurt me, to show our sincerity ,we are willing to refund to you firstly,if you get it in future, then repay to us, is this fine ? meanwhile, we will contact shipping company to track the status, as soon as we get update information, we will sent ebay message to you, ok? "
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this request in the Resolution Center.