The first step is to determine if there is a problem. A Certified Addictions Counselor trained in identification and treatment of Internet addiction can effectively perform an assessment to determine what level of care is most appropriate. For a free confidential assessment, call the Illinois Institute for Addiction Recovery at (800) 522-3784. An assessment can be completed 24 hours a day, 7 days a week. Appointments are preferred, but walk-ins are always welcome.