The bookings below (Sunwing Resort & Spa Bangtao Beach) were no show and the charge that we made to the guests’ credit card (for no show penalty) was unsuccessful as the bank refused the transaction.
These bookings were edited in the extranet to reflect 0 commission, however, it still shows that we have to pay for it. Can you check and let us know what happened pls.?
As our accounts need to close this particular folio, they have paid for this one and now, we are kindly asking for a credit note amounting to THB 2,901.60.
We look forward to your favorable reply.