Sorry, we cannot proceed with your claim request because your flight departure or hotel/car check-out date is less than 5 days from today. BIG Points will only be credited 5 days AFTER the Departure/Check-out date.
To earning BIG Points, please login to AirAsia website and follow these steps:
1. Choose ‘Manage my Bookings' on the left panel
2. Click on ‘Modify’ against your booking
3. Click ‘Update Details’ and ‘BIG Points’
4. Enter your 10 digit BIG Shot ID or click ‘Lookup BIG Shot ID’
5. Click on ‘Submit’
BIG Points will be reflected in your BIG Portal after 5 working days from your departure date.
Please check your BIG Points after 5 days. You may submit a request to us if your points still not credited by then.
Thank you for contacting AirAsia BIG