Subject: Report of loss a white gold ring and bracelet from Mr Edgardo Iquival - Oct 14-17 2015
Thank you for your email regarding the above subject. An investigation was made at once, our record showed that after their departure on October 17th at about 14.00 hours, our room attendants, Mr Pongthep and Ms Supa who were on duty, cleaning up their room #644, checked carefully as they usually do, found nothing left behind. After hearing from you through the local agent, KBS Travel, we went back again to search throughly - everywhere, no positive result.
For your information, as mentioned in your email on Friday, October 16th Mr Edgardo Iquival may have misplaced those items some where and informed no one which our concerned staff, Housekeeping, Security and the front desk learnt nothing of the incident. Please, kindly convey our regret to your clients for the unfortunate incident which we have tried our best to locate the missing items, but still find nothing. Hope that you understand, thank you