Performance management is a planned process of which the primary
elements are agreement, measurement, feedback, positive reinforcement
and dialogue. It is concerned with measuring outputs in the shape of
delivered performance compared with expectations expressed as objectives.
In this respect, it focuses on targets, standards and performance measures or
The basis of performance management l 3
indicators. It is based on the agreement of role requirements, objectives and
performance improvement and personal development plans. It provides
the setting for ongoing dialogues about performance, which involves the
joint and continuing review of achievements against objectives, requirements
and plans.