According to the recession Phuket's economy in this low season, the total number of Air-Asia reservations at the counter service has been decreasing. Not only the economy down, but there are also another factors that affect to our business as well; first, there is great deal promotions such as 590 Baht for the customers who reserve the ticket online. Second, another airline companies have so many great deals for their passengers as well. Therefore, the number of customers has been instantly reducing.