Patients’ perception and satisfaction questionnaire
A structured questionnaire was filled using face-to-face interview at the end of the teleconsultation session to assess thepatients’ perception and satisfaction with the telemedicine application and determine its effect on the quality of care and health outcomes. The questionnaire consisting of 15 items was divided into different sections to give a complete picture on different domains including medical improvement, time- and cost-savings, the telemedicine preparation, proper casemanagement, and diagnosis and treatment. Likert scale of five responses was used to rate the individual items in each domain with higher scores indicating better satisfaction. The total satisfaction score was calculated by summing the responses of all individual items in the questionnaire and transformed to a score on 0-100 scale.