5-9 On the day of a big annual sale, a huge queue had formed at the entrance to a department store. Some people had even camped out overnight for a good spot. Just before opening time, a small man tried to push his way to the front of the line, only to be pushed back amid loud and colorful curses. On the man’s second attempt, he was punched in the jaw, knocked around a bit and thrown to the back of the queue again. As he readied himself for his third attempt, he told the person ahead of him, “If they hit me one more time, I’m not opening the store.”