Complaint Letter
A complaint letter is written when the purchaser does not find the goods upto his satisfaction.
It is normally written by the purchaser when he receives wrong, defective or damaged
goods or receives incorrect quantity of goods. It can also be written directly to the transit
authority when the goods are damaged in transit. Thus, we may define a letter of complaint
as the letter that draws the attention of the supplier or any other party on account of supply
of defective or damaged goods.