SThis study deals with conflict problems in hotels and the strategies to overcome them.
The objective of the study is to put forth the possible causes of conflict as well as the
alternative solutions by conducting a survey interview method with senior hotel executives to
study their views, evaluations and implementations. A crucial aim of the study is to ascertain
the extent to which the senior executives’ intervening methods towards conflict management
match up with conflict management strategies. Qualitative research method was used in the
study and interview method as means of data collecting. In the scope of the research, 10
senior executives of four and five star hotels in Ankara were interviewed. The study reveals
that the hotels frequently experienced conflicts among employees which caused
dissatisfaction among employees as well as the guests.