There was an issue today with one of the guests today about the charge from the outlets and SPG Discount.
Kindly see the attached supporting bill from The Sala. The guest had very similar drink at The Sala and other outlets such as Living Room and restaurants. He got discount on food for his SPG discount benefit. The Sala apply discount on some drinks as well. The attached bill is before discount but according to their POS, only Ginger Ale and Soda are categorised as Drink but other items like Cappuccino, Pineapple Smoothie etc are cotegorised as Food. So discount was applied later on. Then the guest asked for discount for drink items consumed at other outlets.
I am wondering if there is anything you can do to have them corrected so that we can avoid those challenging situation upon departure.