In an effort to provide quality service on your case, I wanted to take a moment to inform you that I am on leave from 15th Aug 2015 till 23rd Aug 2015 and will return on 24th Aug 2015. I will have no access to my emails and voice mail and want you to know what your options are in my absence. When I return I will review your case to see if there are any updates you posted to it. If there are, I will take the necessary action upon my return.
You can update your case directly from CCO: http://tools.cisco.com/ServiceRequestTool/query