Dear All,
My recommendation to settle this Issued are as below.
- Since the shipping terms from SPO to Malaysia is FCA.
In the future shipment
1. Small Shipment will going to ask DSV to ships directly to Consignee. I will then going to acquire their account number either DHL or Fed EX.
2. Large shipment ( Air & Sea ) will let Perfect Logistic to pick up the goods and ships out the cargo ( Consignee instruction.
Will then going to update again once we have any feedback from Consignee.